The Software · Fixed Ops HQ
The daily operating system for your service department.
Fixed Ops HQ is the software John built to make the method stick: one shared number your managers run on every morning, the customer presentation that earns the work, the intelligence to price it right and the warranty work, all in one browser-based system.
What is in it
Five modules. One number.
01
Daily Scoreboard
The one shared number, on a screen in the shop and in every manager’s browser: where the store stands today against the goal, by advisor and by technician. The 4DX scoreboard, live.
02
Customer Presentations
Inspection results shown to the customer by priority of need. We call it R.I.M.: Related, Immediate and Maintenance, so the customer sees what matters first and the advisor never has to sell.
03
Electronic MPI
A multi-point inspection tool that guides the technician through the vehicle and generates the presentation for the customer, with photo and video so recommendations are seen, not just heard.
04
Competitive Intelligence
A survey of what neighboring dealerships charge for labor and the common services, refreshed quarterly, so you know where your rates stand before a customer tells you.
05
Warranty Reimbursement
The warranty work runs inside the software. Your repair orders are already here, so the submission is built from the same data your managers run on. How the warranty work runs →
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Retail Pricing Strategy
An output of the software, not another project. From the competitive intelligence, John recommends where your service menu should sit in the local market and reviews it with you each quarter.
Retail pricing strategy
Priced to the market, without adding to anyone’s workload.
Your service menu should be priced competitively within the local market. By analyzing the prices of similar services at neighboring dealerships, we help you understand where your rates stand and adjust them as needed.
- Competitive market insight
- A comprehensive survey of local dealerships identifies current labor and service pricing trends.
- Accurate price adjustments
- A mystery-shop labor study reveals what others are charging, so you know where your prices need to be to stay competitive.
- Ongoing market adaptability
- With quarterly reviews, your service pricing stays aligned with market changes.
- Time-saving process
- Our team handles the full analysis, freeing your team to focus on delivering top-quality service to customers.
Works with your DMS
Let’s fix your drive.
A free 30-minute consultation with John. No pressure, just a look at what’s possible.