The Warranty Work
Warranty Reimbursement
Your factory warranty parts and labor rates should reflect what your retail customers actually pay. Most stores are reimbursed below that. We pull the repair orders, build the submission, file it with the manufacturer and see it through, so the uplift lands on every warranty repair order from then on.
How it works
Three steps. Your team’s part is measured in hours, not weeks.
We pull the repair orders
Your customer-pay history comes into Fixed Ops HQ from the DMS. John and the team build the reports; your people are not asked to.
We build and file the submission
The analysis, the audit trail and the filing to the manufacturer, prepared to your state’s requirements and signed off by your dealer principal before anything goes out.
You keep the uplift, every month
Once the manufacturer approves the new rates, every warranty repair order pays at the higher rate. We track the result in the software so you can see exactly what it is worth.
Why stores choose Fairchild
The warranty work runs inside the software.
Fairchild is not a filing service that mails you a letter and disappears. You are in Fixed Ops HQ from day one, which is why the result is visible, auditable and still there next year.
- Software included
- Software access is included for as long as we are processing your reimbursement, at no additional cost. Your managers get the daily scoreboard and customer presentations while the filing is under way.
- Low lift for your team
- We do the analysis, build the filing and see it through with the manufacturer. Your involvement is a signature and a few questions.
- Results you can audit
- Every repair order in the submission is listed, and the uplift is tracked in the software after approval. We believe in delivering a value proposition that surpasses expectations, and our track record speaks for itself.
- Parts and labor
- Both sides of the warranty rate are reviewed, so the store gets its fair share of the market on the whole repair order, not half of it.
Let’s fix your drive.
A free 30-minute consultation with John. No pressure, just a look at what’s possible.