Fixed ops operator, coach & builder
Driving Dealership Success Through Fixed Ops Solutions
For 45 years, John Fairchild has been transforming service departments into profit centers. Coaching first, from the general manager down, plus the workshops, training and software that make it stick.
Trusted by dealer groups nationwide
For the shops ready to execute
…and who know they’re leaving gross on the table.
The Coaching
Start hereJohn coaches your leaders, from the general manager down to the managers on the drive. That chain is what creates the accountability. Built on 4DX and tailored to your store.
The Software
Fixed Ops HQ turns the method into a daily number your managers actually run on.
The Warranty Work
Your factory parts and labor rates, filed and seen through for you, inside Fixed Ops HQ.
The Academy
SoonSelf-paced courses for advisors and managers, so a new hire starts where your last class ended.
- Advisor track
- Manager track
- Certification
Works with your DMS
Why Fairchild exists
I’ve been on the drive, and watched good shops leak profit every single day.
Not from a lack of effort, and not from a lack of reports. From the lack of one shared number, and the daily rhythm to hit it.
So I built the system I wish I’d had.
Today that method runs as coaching, training, and software inside dealer groups across the country.
The coaching
I’m the coach’s coach.
Coaching is what creates the accountability. Not a report, and not a piece of software. The coaches in your store are the people already on your payroll, and the job is to coach them until they can coach their own people.
Without that chain, accountability suffers.
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The General Manager
Sets the one number that matters and refuses to let it drift. Nothing below this level holds if this level is not bought in.
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The Service Director
Runs the daily scoreboard and coaches the managers underneath. This is where a good month either gets built or gets explained away.
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The Service and Parts Managers
Coach the advisors and technicians on the drive, every day, on the same number their director is running.
The method
Built on the 4 Disciplines of Execution
The same four disciplines run through the onsite training, the virtual cadence, and the software. John coaches your leaders to run them, which is why it sticks after he leaves.
Wildly Important Goal
Define and prioritize key objectives that yield significant results.
Acting on Lead Measures
Identify and act on the high-impact actions that directly influence your goals.
Maintain a Compelling Scoreboard
Engage your team with a visible progress tracker, promoting alignment and motivation.
A Cadence of Accountability
Regular check-ins and structured reviews ensure consistent focus and execution.
Trusted by dealer groups nationwide
Testimonials
What the drive says
John has been a valuable asset to our organization for over ten years, significantly contributing to the improvement of our effective labor rate (ELR) and revenue per repair order (RO). … He is well worth the investment.
John has many years of fixed operations experience in both the parts and service as a consultant and on the dealer level. If you are looking to take your fixed operations to the next level John would be a great choice.
This was the best training seminar/course I've ever attended! He was very informative as well as entertaining. He provided a lot of good insight and tips on how to be a more efficient service advisor! He also kept the class engaged as well! Definitely recommend if you are looking to improve!
I learned so much from this class and cannot wait to take this knowledge home and apply it to my position in service every day. It was an absolute joy and privilege to work together. Thank you for everything.
The Fairchild Method · Email
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From The Buzz
Field notes from the drive.
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