Four modules
Print it, put it on the drive, grade against it.
Each lesson is a working document. Nothing here is theory.
Module 01
The Service Drive
The write-up, from greeting to hand-off, and the daily status call.
Module 02
Selling the Inspection
The menu, the presentation after the prime concern, objections, the prioritized estimate, and what to say about each maintenance service.
Module 03
Documentation and Warranty
What the advisor and the technician write, and the checklist that gets a repair order paid.
Module 04
Running the Department
The manager's cadence, dispatching by skill, and the plan that keeps running after the training.