The Coaching · Pinnacle Training Center, Atlanta
Masterclass Workshops
Two days, monthly, at the Pinnacle Training Center in Atlanta, GA, just 35 minutes from the airport. Tailored content for service advisors and for managers and directors, built to send your team home with actionable skills and measurable improvements.
Workshop details
Two days. One roadmap.
Day 1 · Setting the stage for success
- 12:30 PM
- Registration. Begin with a seamless check-in process and meet our expert instructors.
- Afternoon
- General sessions. Dive into industry insights and strategies designed to spark transformational change.
- Evening
- Private dinner. An exclusive networking opportunity to connect with peers, share ideas, and build valuable relationships.
Day 2 · Interactive learning and application
- 9:00 AM
- General sessions. Deepen your understanding with focused discussions and advanced techniques tailored to your role.
- Lunch
- Interactive Q&A. Engage directly with our experts, ask questions, and gain clarity on critical topics.
- 3:00 PM
- Closing remarks. Leave with actionable takeaways and a clear roadmap for implementing changes at your dealership.
Focused learning tracks
One track for the drive. One for the office.
Service advisors leave empowered to foster loyalty and maximize success in every interaction. Managers and directors leave with a strategic blueprint for driving departmental excellence and profitability.
Maximizing Every Customer Interaction for Service Advisors
Designed specifically for service advisors, this workshop equips participants with the tools needed to:
- Build trust through transparency and consistency.
- Communicate non-confrontationally to resolve customer concerns effectively.
- Master metrics and strategies that drive customer satisfaction and increase revenue.
Advanced Service Manager & Service Director Masterclass
This dynamic program provides service managers and directors with the knowledge and skills to:
- Analyze departmental financials and identify growth opportunities.
- Enhance customer engagement to improve retention and satisfaction.
- Coach and develop teams to align with organizational goals and achieve peak performance.
Register
Secure your seat at the next Masterclass.
Spaces are limited. Register here to secure your place and take the first step toward driving remarkable results at your dealership.
- Expert guidance
- Learn from John Fairchild and other industry leaders with decades of experience in Fixed Operations.
- Tailored content
- Workshops address the unique challenges faced by service advisors and management teams.
- Hands-on learning
- Interactive sessions that emphasize real-world application and measurable results.
- Networking
- Connect with like-minded professionals and expand your industry network.
Let’s fix your drive.
A free 30-minute consultation with John. No pressure, just a look at what’s possible.