john@johnfairchild.net (770) 561-4644
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The Academy

The processes, written down. Then taught.

Everything John installs in a store, in one place your team can log into: the walkaround, the status call, the inspection and the presentation, the three C’s, the manager’s cadence. A new hire starts where your last class ended. Included with every Fixed Ops HQ membership.

Open the Process Library
Send us your team

01

The Process Library

Members

Ten working documents in four modules. Each one is built to print, put on the drive and grade against: the walkaround step by step and the compliance check a manager scores it with, the status call, the inspection and presentation guide, the quick answers on preventive maintenance, the three C’s, the repair order checklist, the service manager’s task list, the technician skills matrix and the continuing action plan.

02

Service Mastery for Advisors

Coming soon

From order taker to trusted guide. Twelve lessons on video with John: the advisor identity, creating value without pressure, the service sales flow, product-specific presentations, trust as a tool, follow-up, digital communication, de-escalation, documentation and the advisor career path. A quiz after every lesson and a certificate at the end.

  1. Chapter 01The Essential Traits of a High-Performance Advisor
  2. Chapter 02The 10-Minute Training Expansion
  3. Chapter 03Creating Value Without Pressure
  4. Chapter 04A Day in the Life: The Advisor Blueprint
  5. Chapter 05Mastering the Service Sales Flow
  6. Chapter 06Product-Specific Presentations
  7. Chapter 07Trust as a Tool
  8. Chapter 08Post-Visit Follow-Up Systems
  9. Chapter 09Digital Communication Mastery
  10. Chapter 10Emotional Intelligence and De-Escalation
  11. Chapter 11DMS Documentation Excellence
  12. Chapter 12Advisor Career Path and KPIs

03

Fixed Ops Leadership Mastery

In development

Build, lead, grow. For service managers and directors: daily accountability systems, developing the team, dispatch and lateral support, the sales culture, turn-over coaching, financial and KPI command, and the strategic plan. Subscribe to The Buzz below and you will hear first.

How access works

Your whole store, not one login.

1

Your store is a member

Every store on a Fixed Ops HQ subscription or a warranty engagement has the Academy included, for every advisor and manager in the building. Not a member? Ask John about Academy access on its own.

2

Send us the team

Names, roles and email addresses for the advisors and managers you want in. We set up every login and send each person their welcome.

3

Print it, grade against it

Each lesson is a working document. The manager sees who has completed what, and the compliance checks give the coaching conversation a number.

Send us the team

Every advisor and manager gets a login.

One form per store. List the people, one per line, with a role and a work email each. We set up the logins, send the welcomes, and the manager gets the progress report from day one.

Not a Fixed Ops HQ member yet? Send the form anyway and John will be in touch about Academy access on its own.

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