Courses
The processes, written down. Then taught.
Everything John installs in a store, in one place your team can log into: the walkaround, the status call, the inspection and the presentation, the three C’s, the manager’s cadence. A new hire starts where your last class ended. The advisor course is free while we launch.
Three ways in
One library, two courses.
The advisor course is open to anyone, free while we launch. The Process Library is included for member stores.
The Process Library
Ten working documents in four modules. Print it, put it on the drive, grade against it.
Open the Process Library →- The Service Drive
- The walkaround, step by step · Walkaround compliance check · The status call
- Selling the Inspection
- Multi-point inspection and additional service requests · Quick answers on preventive maintenance
- Documentation and Warranty
- The three C’s · Repair order process checklist
- Running the Department
- Service manager task list · Technician skills matrix · The continuing action plan
Service Mastery for Advisors
From order taker to trusted guide. Twelve chapters on video with John: the advisor identity, creating value without pressure, the service sales flow, product presentations, trust, follow-up, digital communication, de-escalation, documentation and the career path.
- 12 video chapters
- A quiz after every chapter
- Certificate at the end
The Essential Traits of a High-Performance Advisor
The 10-Minute Training Expansion
Creating Value Without Pressure
A Day in the Life: The Advisor Blueprint
Mastering the Service Sales Flow
Product-Specific Presentations
Trust as a Tool
Post-Visit Follow-Up Systems
Digital Communication Mastery
Emotional Intelligence and De-Escalation
DMS Documentation Excellence
Advisor Career Path and KPIs
Fixed Ops Leadership Mastery
Build, lead, grow. For service managers and directors: daily accountability systems, developing the team, dispatch and lateral support, the sales culture, turnover coaching, financial and KPI command, and the strategic plan. Subscribe to the weekly email and you will hear first.
How access works
On your own, or with your whole store.
1 · On your own
Open Service Mastery for Advisors, create a free account and start. Your progress saves as you go, so take it at your own pace.
2 · With your store
Every store on a Fixed Ops HQ subscription or a warranty engagement also gets the Process Library. Send us the team and we set up every login and send each person their welcome.
3 · Print it, grade against it
Every chapter comes with a one-page worksheet and every Process Library lesson is a working document, so the coaching conversation has something on paper.
Send us the team
Every advisor and manager gets a login.
One form per store. List the people, one per line, with a role and a work email each. We set up the logins and send each person their welcome.
Not a Fixed Ops HQ member yet? Send the form anyway and John will be in touch about course access on its own.
Let’s fix your drive.
A free 30-minute consultation with John. No pressure, just a look at what’s possible.