About John Fairchild
46+ years of fixed-operations experience.
John Fairchild has spent his whole career inside dealership fixed operations: on the drive, in the parts department, as a consultant and as a coach. Fairchild Automotive Solutions is the company he built to turn that experience into a system a store can run every day. Fixed Ops HQ is the software he built so that system shows up as a number every morning.
Our mission
Give fixed ops teams what they need to run a profitable drive.
Fairchild Automotive Solutions exists to empower fixed operations staff with the training, tools and strategies they need to excel. Every engagement is customized to the store, and every one of them is built to still be working after John leaves the building.
We are committed to
- Expert training that optimizes how the service department actually runs, onsite and in the cadence that follows.
- Cost-effective software, Fixed Ops HQ, that gives managers one shared number and the customer presentation that earns the work.
- Warranty reimbursement that ensures fair compensation for factory warranty parts and labor rates.
Why Fairchild
A partner, not a vendor.
We build enduring partnerships with our clients, aligning our strategies with your business objectives to achieve measurable success. Highly satisfied customers and robust profitability through exceptional fixed operations performance: that is the standard, and John guides every initiative personally.
Operator to operator. That is the only way John knows how to coach.
Featured in the news
A fixture at the Fixed Ops Roundtable®
The Fairchild Method · Email
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One practical fixed-ops move every week, from John. No fluff, no hype, just what works on the drive.
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A free 30-minute consultation with John. No pressure, just a look at what’s possible.