YOUR Return on Investment is MY Business©

 
 

Customer’s need to like you!

August 9, 2019

In a Dealership Service Department, the relationship with your customer is “King”. It’s far more important for the customer to actually like you than just about any other single factor….

DEVELOPING OUR EMPLOYEES

July 29, 2019

Hello Fixed Operations Managers We all know the foundation for a great Service or Parts Department or any venture really, is great employees. But if you are reading this, you’re…

Improving One-Line Repair Orders

July 3, 2019

Tip-Of-The-Week – One Line RO’s   8 steps to “Spending Quality Time with your customer reviewing the findings of the MPI”   On a recent Friday at the Dealership I…

The Power of The T/O

June 10, 2019

The POWER of the T/O New and Used Car Sales Departments everywhere live and die by the “T/O”. A “T/O” or “Turn Over” is a strategy employed in sales processes…

Should we find NEW customers or try to keep the ones we have?

May 22, 2019

Customer retention has been a buzz-phrase in the automotive industry for quite some time now. Customer retention is essentially the ability of a company to retain its customers over a…

Considering Lateral Support as a Service Department Dispatch System

May 6, 2019

    Lateral support, Simple Support, Teams, Super Groups and Dispatch. Service Department technician production systems must be designed based on the quality and capabilities of technicians, consideration about the…

Where do we GROW?

April 8, 2019

  As the economy continues to heat up, Dealerships are increasingly being cramped by lack of available space and staff to accommodate the rush of customers. In a real sense,…

The Process of Creating a Great Process

March 12, 2019

Processes are the core tools for business. In order to become and remain successful and competitive, Dealership Service Departments must continuously improve their processes. Failure to do so is likely…

Motivating Millennials in The Service Department

October 13, 2018

“How do I motivate my younger ‘millennial’ staff, Service Advisors, Technicians and Porters when financial rewards are not seeming to get it?” The question is very timely and pops up…

How to Create Excellent Employees

September 9, 2018

Ongoing Employee Improvement Plans “Activities that require the employee to interact with co-workers on team projects or in small groups is a good way to slowly build your employee’s interpersonal…

AVOIDING ANALYSIS PARALYSIS IN SERVICE

August 1, 2017

Service operations generate mountains of data associated with the performance of the department. Leaders can and do devote a lengthy amount of time and energy simply compiling accurate and relative…

THE VALUE OF HELPING YOUR CUSTOMERS VEHICLE IN OPTIMAL CONDITION

July 7, 2017

As a Service Advisor our job is to fulfill our customer’s main reason for visiting the Dealership, right? You may feel customers who come into your shop are just trying…

Advisor Skills: Connecting with your customer – Skip this and you’re better off in another line of work!

June 15, 2017

Advisor Skills: Connecting with your customer – Skip this and you’re better off in another line of work!   When a customer enters the Service Drive, Do you smile? Do…

ARE YOUR SALES TRAINING EFFORTS PAYING OFF?

May 1, 2017

PERFORMANCE TRAINING How to judge and hone your team’s skills on a daily basis. BY JOHN FAIRCHILD Service Advisor sales training can be a mishmash of different manufacturer certifications, off-site…

Positive processes for challenging employees in your Service Department

July 9, 2016

Positive processes for challenging employees in your Service Department Turning a Bad Seed around and knowing when to Prune. By John Fairchild see article link at http://live.cbtnews.com/flip/Digital/ServiceDrive/index.html In today’s environment, employable…

Where performance is measured and reported, performance improves!

May 8, 2016

  In any arena, business or sport, top performers are identified through constant, ongoing performance evaluations. If you can’t evaluate their performance, then how can you identify their status as…

Selling Tires to YOUR customers

January 28, 2016

Tip of the Week Selling Tires to YOUR customers   Successfully selling a high number of tires each month involves constant and consistent communication with your clients. For a lot…

MANAGEMENT TIP – THE DAILY FELT TIP REVIEW

January 15, 2016

IF YOU DON’T INSPECT IT – YOU CAN’T EXPECT IT! The Daily Felt Tip Review   Let’s face it, left to their own devises, your Fixed Operations personnel may deviate significantly…

SALES PROCESS CONSISTENCY –

January 7, 2016

GETTING ON THE “SAME PAGE”   In the Service Department, sales success depends on a great process. If you go through the same consistent process each time you will yield…

JUMPSTART YOUR SALES CULTURE IN THE SERVICE DRIVE!

December 28, 2015

I’ve spent the last 35 years in Automotive Service Departments, I’ve worked side-by-side with Service Managers, Techs and Service Advisors. In the last 15 years it has really become a…

Fairchild Automotive helped me to identify key areas to perfect our process and increase bottom line profits

~ Parts & Service Director – Large Toyota Dealership Read more testimonials

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