The Buzz
Field notes from the drive.
Short, practical pieces from John on what actually moves the number in a service department.
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Why Great Service Managers Never Coach by Surprise
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Why Great Service Advisors Don’t Ask for Permission
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Why Great Service Managers Coach Every Day With Feedback
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Why Great Service Advisors Sell Peace of Mind, Not Maintenance
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The Best Service Advisors Ask Better Questions
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Your Best Employees Are Watching More Than They’re Listening
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The Critical First 60 Seconds That Determine Every Visit
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Slow Decisions Are Relentlessly Crushing Your Service Drive Profit
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The Toxic Behaviors Quietly Corroding Your Service Drive Culture
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Your Customers Know When You’re Not Ready—and It Hurts Sales
The Fairchild Method · Email
The 5-minute email that tightens your drive.
One practical fixed-ops move every week, from John. No fluff, no hype, just what works on the drive.
Work email
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