Last updated November 11, 2026.
We want you to be glad you bought the course. If it is not right for you, here is how refunds work.
Service Mastery for Advisors, one advisor
You can ask for a full refund within 14 days of purchase, as long as you have completed no more than three chapters and have not earned the certificate.
Store license
A store can ask for a full refund within 14 days of purchase, as long as no more than three advisors have enrolled with the store code.
How to ask
Email john@johnfairchild.net from the address on the order and include the order number. We reply within two business days.
How refunds are paid
Refunds go back to the card used for the purchase. Once we approve one, it usually shows on your statement within 5 to 10 business days. Access to the course ends when the refund is issued.
After 14 days
After 14 days, or once the limits above have been passed, purchases are not refundable. If something went wrong on our side, such as a duplicate charge or a course you could not access, tell us and we will fix it.