Services
Four ways to work with John.
Most stores start with the coaching, because coaching is what creates the accountability. The software makes it stick, the warranty work pays for it, and the courses are how the next hire catches up. Same method underneath all four.
01
The Coaching
Start hereJohn coaches the coaches. In your store that chain starts at the general manager, runs through the service director, and lands on the service and parts managers who coach the drive every day. Every engagement starts with your current processes, your pain points and where you want to be next year, and is built on the 4 Disciplines of Execution.
02
The Software
Fixed Ops HQ turns the method into a daily number your managers actually run on: a daily scoreboard, competitive intelligence on local pricing, electronic inspections and the customer presentation that earns the work.
03
The Warranty Work
Your factory warranty parts and labor rates should reflect what your retail customers actually pay. We build the submission, file it and see it through, inside Fixed Ops HQ, so your team’s time is measured in hours, not weeks.
04
The Courses
Free while we launchSelf-paced video courses with John, with a certificate at the end, so a new hire starts where your last class ended. Service Mastery for Advisors is live now and free while we launch: twelve short chapters, a quiz after each one, and a final assessment. The service manager course is next.
Works with your DMS
Let’s fix your drive.
A free 30-minute consultation with John. No pressure, just a look at what’s possible.