Unlock Hidden Profit in Your Online Bookings
You just got a ping that a customer booked online. Great. However, the booking alone isn’t revenue. What happens next determines whether…
Menu
Home / Blog & Article
You just got a ping that a customer booked online. Great. However, the booking alone isn’t revenue. What happens next determines whether…
You’re the Service Manager, your lane isn’t just open from 8 to 6. It’s your profit centre. But if you’re still reacting…
Your customer pulls up. You walk out. They tap a tablet or smartphone. Their vehicle’s history pops up. You greet them. You’re…
Every fixed ops leader hits this wall: the phones are ringing, the drive is packed, techs are flagging hours like crazy, and…
Let’s get real: top performers aren’t found, they’re developed. If you’re a Service Manager, Parts Director, or Fixed Ops leader, you already…
Every sales manager knows the power of the “T/O.” It’s one of the oldest and most effective tools in the car business.…
After four decades in the trenches with techs, advisors, and service managers, one truth stands tall: you don’t get paid for good…
If you’re still telling customers to ‘just bring it in,’ you’re not managing your most precious resource: time. And if you’re not…
Your service drive isn’t a free-for-all, and your time inventory is too valuable to waste. If your schedule looks like a roller…
If your shop is growing but your techs are scrambling and advisors are overloaded, it might be time to shift from straight…
If you’re spending more time staring at spreadsheets than solving problems, your shop might be stuck in analysis paralysis, and it’s costing…
You’re not paid to be everyone’s friend. You’re paid to lead. When a team member poisons morale, your entire Service Department pays…
Finding fully trained fixed ops staff is rare. Developing your team from within isn’t just the backup plan anymore, it is the…
If you’re still trying to motivate younger service team members with just money, you’re missing the mark — and leaving performance on…
Struggling with inconsistent processes, weak accountability, or flat sales? You’re not alone — and the fix isn’t more meetings or micromanagement. It’s…
Let’s be real—sloppy documentation costs you. It wastes hours, tanks trust, kills warranty claims, and drags down efficiency. On the flip side,…
Want to grow your service business without throwing more money at advertising? Focus on retention. Returning customers cost less, spend more, and…
Repeat customers aren’t just easier to work with—they’re more profitable, more loyal, and more likely to refer others. And the best part?…
Even well-meaning teams fall into traps that quietly damage loyalty. Let’s break down the most common ones and how to fix them…
First Impressions Aren’t Rehearsals The moment a customer rolls into your lane, they’re evaluating everything. Not just how friendly you are, but…
Why It MattersEvery time a customer buys tires somewhere else, you’re not just losing the tire sale—you’re risking the entire relationship. That…
Why It MattersMost customers don’t understand brake fluid. They don’t ask about it, and they rarely request it. But the system that…
Why It MattersEvery hour, millions of dollars in needed repairs walk right out your service drive because customers didn’t accept the recommendation.…
Skipping a brake fluid flush might save a few bucks today, but it could cost you big in safety, performance, and major…
TL;DR: When you skip the full inspection or soft-sell your findings, you’re not protecting the customer—you’re shortchanging them. Prioritized estimates and clear…
TL;DR: The most successful service advisors don’t wing it. They follow a system—every customer, every RO, every time. Here’s the exact process…
TL;DR: If your RO average is stuck at one line, you’re leaving thousands in parts and labor on the table each week.…
TL;DR: Every task in the service lane isn’t created equal. The real money (and trust) comes from executing a complete care process—especially…
Transform Your Service Department with Proven Leadership Principles That Drive Revenue and Customer Satisfaction
Learn why brake fluid maintenance is crucial for your vehicle's safety and longevity. Discover the signs of deteriorating fluid and when to…
Your customer pulls up. You walk out. They tap a tablet or smartphone. Their vehicle’s history pops up. You greet them. You’re…
Let’s be real—sloppy documentation costs you. It wastes hours, tanks trust, kills warranty claims, and drags down efficiency. On the flip side,…
Want to grow your service business without throwing more money at advertising? Focus on retention. Returning customers cost less, spend more, and…
Repeat customers aren’t just easier to work with—they’re more profitable, more loyal, and more likely to refer others. And the best part?…
Even well-meaning teams fall into traps that quietly damage loyalty. Let’s break down the most common ones and how to fix them…
First Impressions Aren’t Rehearsals The moment a customer rolls into your lane, they’re evaluating everything. Not just how friendly you are, but…
Why It MattersEvery time a customer buys tires somewhere else, you’re not just losing the tire sale—you’re risking the entire relationship. That…
Why It MattersMost customers don’t understand brake fluid. They don’t ask about it, and they rarely request it. But the system that…
Why It MattersEvery hour, millions of dollars in needed repairs walk right out your service drive because customers didn’t accept the recommendation.…
Skipping a brake fluid flush might save a few bucks today, but it could cost you big in safety, performance, and major…
TL;DR: The most successful service advisors don’t wing it. They follow a system—every customer, every RO, every time. Here’s the exact process…
TL;DR: If your RO average is stuck at one line, you’re leaving thousands in parts and labor on the table each week.…
TL;DR: Every task in the service lane isn’t created equal. The real money (and trust) comes from executing a complete care process—especially…
Transform Your Service Department with Proven Leadership Principles That Drive Revenue and Customer Satisfaction
Learn why brake fluid maintenance is crucial for your vehicle's safety and longevity. Discover the signs of deteriorating fluid and when to…
You just got a ping that a customer booked online. Great. However, the booking alone isn’t revenue. What happens next determines whether…
You’re the Service Manager, your lane isn’t just open from 8 to 6. It’s your profit centre. But if you’re still reacting…
Every fixed ops leader hits this wall: the phones are ringing, the drive is packed, techs are flagging hours like crazy, and…
Let’s get real: top performers aren’t found, they’re developed. If you’re a Service Manager, Parts Director, or Fixed Ops leader, you already…
Every sales manager knows the power of the “T/O.” It’s one of the oldest and most effective tools in the car business.…
After four decades in the trenches with techs, advisors, and service managers, one truth stands tall: you don’t get paid for good…
If you’re still telling customers to ‘just bring it in,’ you’re not managing your most precious resource: time. And if you’re not…
Your service drive isn’t a free-for-all, and your time inventory is too valuable to waste. If your schedule looks like a roller…
If your shop is growing but your techs are scrambling and advisors are overloaded, it might be time to shift from straight…
If you’re spending more time staring at spreadsheets than solving problems, your shop might be stuck in analysis paralysis, and it’s costing…
You’re not paid to be everyone’s friend. You’re paid to lead. When a team member poisons morale, your entire Service Department pays…
Finding fully trained fixed ops staff is rare. Developing your team from within isn’t just the backup plan anymore, it is the…
If you’re still trying to motivate younger service team members with just money, you’re missing the mark — and leaving performance on…
Struggling with inconsistent processes, weak accountability, or flat sales? You’re not alone — and the fix isn’t more meetings or micromanagement. It’s…
TL;DR: When you skip the full inspection or soft-sell your findings, you’re not protecting the customer—you’re shortchanging them. Prioritized estimates and clear…
Stay ahead in the automotive industry: Subscribe to our newsletter for expert insights, exclusive offers, and the latest strategies to drive dealership success.