Customer retention has been a buzz-phrase in the automotive industry for quite some time now. Customer retention is essentially the ability of a company to retain its customers over a…
As the economy continues to heat up, Dealerships are increasingly being cramped by lack of available space and staff to accommodate the rush of customers. In a real sense, in…
Successfully selling a high number of tires each month involves constant and consistent communication with your clients. For a lot of customers Tires are something they do not think about…
Let's face it, left to their own devices, your Fixed Operations personnel may deviate significantly from the established Service Sales Processes or not quite execute the way you would have…
In the Service Department, sales success depends on a great process. If you go through the same consistent process each time you will yield better results. You will definitely surprise…
“Our inventory is time – and it hasn’t changed. We need to sell every minute of every hour of every day for us to be successful.” In 2008 and 2009…
Understand that all relationships require trust, direction, communication and commitment to be successful. Keep yourself healthy, focused and alert at all times. Don’t be afraid to admit mistakes. It is…
The brake fluid flush is one of the most frequently forgotten car maintenance services. Many motorists do not even realize that a brake fluid flush is an item that should…