The Power of The T/O
New and Used Car Sales Departments everywhere live and die by the “T/O”. A “T/O” or “Turn Over” is a strategy employed in sales processes universally, to present a prospect…
Where do we GROW?
As the economy continues to heat up, Dealerships are increasingly being cramped by lack of available space and staff to accommodate the rush of customers. In a real sense, in…
Getting On The “Same Page”
In the Service Department, sales success depends on a great process. If you go through the same consistent process each time you will yield better results. You will definitely surprise…
The Process of Creating a Great Process
Process, process, process. Processes are the core tools for business. In order to become and remain successful and competitive, Dealership Service Departments must continuously improve their processes. Failure to do…
The Value of Keeping your Customer’s Vehicles in Prime Condition
Ever felt that some customers view you as just out to make a sale? We've got a blog post tailored just for you. Delve into the intricacies of balancing genuine service with business objectives. Discover the pivotal role you play in not only addressing the immediate needs of customers but also in proactive communication, vehicle longevity, and in enhancing overall customer satisfaction. It’s a transformative look into how you can not only achieve customer trust but also secure your dealership's reputation and profitability. Ready to shift your advisory skills into overdrive?
Advisor Skills: Connecting with your customer – Skip this and you’re better off in another line of work!
When a customer enters the Service Drive, Do you smile? Do you make eye contact? Do you say hello? Do you introduce yourself? These are, of course, the expected reactions…
Are Your Sales Training Efforts Paying Off?
Performance Training - How to judge and hone your team’s skills on a daily basis. Service Advisor sales training can be a mishmash of different manufacturer certifications, off-site classes and…
How to Develop Our Employees
We all know the foundation for a great Service or Parts Department or any venture really, is great employees. But if you are reading this, you’re a Parts, Service, Body…
Avoiding Analysis Paralysis in Service
Service operations generate mountains of data associated with the performance of the department. Leaders can and do devote a lengthy amount of time and energy simply compiling accurate and relative…
Where Performance is Measured and Reported, Performance Improves!
In any arena, business or sport, top performers are identified through constant, ongoing performance evaluations. If you can’t evaluate their performance, then how can you identify their status as a…