We made a $38 per RO improvement in parts & labor sales per repair order written and a 5% improvement in gross profit for Service as well as a 7% increase in…~ GM – Small Ford Dealership Read more testimonials
Fairchild Automotive Solutions Buzz
December 17, 2019
Positive processes for challenging employees in your Service Department
Positive processes for challenging employees in your Service Department Turning a Bad Seed around and knowing when to Prune. By John Fairchild In today’s environment, employable talent is at a…
December 16, 2019
JUMPSTART YOUR SALES CULTURE IN THE SERVICE DRIVE!
I’ve spent the last 40 years in Automotive Service Departments, I’ve worked side-by-side with Service Managers, Techs and Service Advisors. In the last 15 years it has really become a…
November 10, 2019
#𝕤𝟛𝕤𝕖𝕣𝕧𝕚𝕔𝕖𝕊𝕒𝕝𝕖𝕤𝕊𝕥𝕣𝕒𝕥𝕖𝕘𝕚𝕖𝕤 #𝕝𝕖𝕥𝕤𝕘𝕖𝕥𝕤𝕥𝕒𝕣𝕥𝕖𝕕 𝟟𝟟𝟘-𝟝𝟞𝟙-𝟜𝟞𝟜𝟜 ɢᴇɴᴇʀᴀʟ ɢᴜɪᴅᴇʟɪɴᴇꜱ ᴏɴ ᴀᴅᴠɪꜱᴏʀ ᴀɴᴅ ᴛᴇᴄʜɴɪᴄɪᴀɴ ʀᴇᴘᴀɪʀ ᴏʀᴅᴇʀ ᴅᴏᴄᴜᴍᴇɴᴛᴀᴛɪᴏɴ 𝐊𝐧𝐨𝐰𝐧 𝐚𝐬 𝐓𝐡𝐞 𝐓𝐡𝐫𝐞𝐞 “𝐂”𝐬 – 𝐓𝐡𝐞 𝐂𝐨𝐦𝐩𝐥𝐚𝐢𝐧𝐭 – 𝐓𝐡𝐞 𝐂𝐚𝐮𝐬𝐞 – 𝐚𝐧𝐝 𝐓𝐡𝐞 𝐂𝐨𝐫𝐫𝐞𝐜𝐭𝐢𝐨𝐧 Documentation is…
October 23, 2019
Where performance is measured and reported, performance improves!
In any arena, business or sport, top performers are identified through constant, ongoing performance evaluations. If you can’t evaluate their performance, then how can you identify their status as…