Service advisors and managers play a pivotal role in ensuring customer satisfaction and driving revenue growth within automotive service departments. Attending one of the 1.5 Day Workshops is a must for professionals seeking to elevate their skills and performance.

Led by industry expert John Fairchild, participants will delve into essential topics such as engaging customers, overcoming objections, and effectively presenting maintenance and repair recommendations. Through interactive sessions, role-playing activities, and discussions on key performance indicators, attendees will leave equipped with actionable strategies to create raving fans, boost department revenue, and excel in their roles. From honing daily habits for success to understanding lead and lag metrics, this workshop offers comprehensive training to drive success in the competitive automotive service industry.


270 Scientific Dr. Peachtree Corners, Suite #16, 30092 (Just a short 35 min Uber ride from the Atlanta Airport)

Day 1
  • 12:30pm – 1pm | Event Registration
  • 1pm – 4pm | General Sessions
  • 7:30pm – 9pm | Private Dinner
Day 2
  • 9am – 12pm | General Sessions
  • 12pm – 1pm | Interactive “Hot-seat” Q&A Lunch
  • 1pm – 3pm | General Sessions
  • 3pm | Event ends
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Includes lunch on day 2 – Workbook with scripts and word-tracks