General Guidelines on Advisor and Technician repair order documentation: Known as the 3 C's - The Complaint, The Cause, and the Correction Documentation is essentially communication and concise and straightforward…

In a Dealership Service Department, the relationship with your customer is “King”. It’s far more important for the customer to actually like you than just about any other single factor.…

Customer retention has been a buzz-phrase in the automotive industry for quite some time now. Customer retention is essentially the ability of a company to retain its customers over a…

Successfully selling a high number of tires each month involves constant and consistent communication with your clients. For a lot of customers Tires are something they do not think about…

Let's face it, left to their own devices, your Fixed Operations personnel may deviate significantly from the established Service Sales Processes or not quite execute the way you would have…

“Our inventory is time – and it hasn’t changed. We need to sell every minute of every hour of every day for us to be successful.” In 2008 and 2009…

Understand that all relationships require trust, direction, communication and commitment to be successful. Keep yourself healthy, focused and alert at all times. Don’t be afraid to admit mistakes. It is…

The brake fluid flush is one of the most frequently forgotten car maintenance services. Many motorists do not even realize that a brake fluid flush is an item that should…