“John, I want to THANK YOU, you have been a very valuable team member”
Multi Franchise Dealer Group Owner
Fairchild Automotive has helped us achieve our goals through consultation and implementation. They helped us design processes to increase service revenue, increase hours per RO, and fine tune our service drive processes to increase customer satisfaction.
GM – Mid Size Chevy Dealer
They are great!
Service Director Ford Dealer North East Ga
Fairchild makes us more money
Client Survey Response
We have made a huge turn around in the money we make AND our customer satisfaction scores with the same amount of customers
Anonymous Client Survey Response
John actually has perfected a service department selling skills training program for Advisors, technicians and their managers. Let me tell you, if you follow it, it works!
Dealer Principal – Mid sized Honda Dealership
John Fairchild and his staff bend over backwards to help me. They can even get into my ADP system and analyze my Tech and Advisor performance stats
Anonymous Client Survey Response
Their staff gets things done without drama. Most trainers have not been successful retail sales people…..they have. When they show you a technique they will actually show you how to do it with your customer, That builds my confidence
Service Advisor – Large Quicklane Dealership
We made a $38 per RO improvement in parts & labor sales per repair order written and a 5% improvement in gross profit for Service as well as a 7% increase in parts gross profit by using the pricing strategy they gave us. Our store is small, this makes the difference in being profitable or NOT!
GM – Small Ford Dealership
Fairchild Automotive helped me to identify key areas to perfect our process and increase bottom line profits
Parts & Service Director – Large Toyota Dealership
John Fairchild and his staff bend over backwards to help me. They can even get into my ADP
system and analyze my Tech and Advisor performance stats
Anonymous Client Survey Response
Fairchild Automotive Solutions Buzz
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December 17, 2019
Positive processes for challenging employees in your Service Department
Positive processes for challenging employees in your Service Department Turning a Bad Seed around and knowing when to Prune. By John Fairchild In today’s environment, employable talent is at a…
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December 16, 2019
JUMPSTART YOUR SALES CULTURE IN THE SERVICE DRIVE!
I’ve spent the last 40 years in Automotive Service Departments, I’ve worked side-by-side with Service Managers, Techs and Service Advisors. In the last 15 years it has really become a…
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November 10, 2019
#𝕤𝟛𝕤𝕖𝕣𝕧𝕚𝕔𝕖𝕊𝕒𝕝𝕖𝕤𝕊𝕥𝕣𝕒𝕥𝕖𝕘𝕚𝕖𝕤 #𝕝𝕖𝕥𝕤𝕘𝕖𝕥𝕤𝕥𝕒𝕣𝕥𝕖𝕕 𝟟𝟟𝟘-𝟝𝟞𝟙-𝟜𝟞𝟜𝟜 ɢᴇɴᴇʀᴀʟ ɢᴜɪᴅᴇʟɪɴᴇꜱ ᴏɴ ᴀᴅᴠɪꜱᴏʀ ᴀɴᴅ ᴛᴇᴄʜɴɪᴄɪᴀɴ ʀᴇᴘᴀɪʀ ᴏʀᴅᴇʀ ᴅᴏᴄᴜᴍᴇɴᴛᴀᴛɪᴏɴ 𝐊𝐧𝐨𝐰𝐧 𝐚𝐬 𝐓𝐡𝐞 𝐓𝐡𝐫𝐞𝐞 “𝐂”𝐬 – 𝐓𝐡𝐞 𝐂𝐨𝐦𝐩𝐥𝐚𝐢𝐧𝐭 – 𝐓𝐡𝐞 𝐂𝐚𝐮𝐬𝐞 – 𝐚𝐧𝐝 𝐓𝐡𝐞 𝐂𝐨𝐫𝐫𝐞𝐜𝐭𝐢𝐨𝐧 Documentation is…
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October 23, 2019
Where performance is measured and reported, performance improves!
In any arena, business or sport, top performers are identified through constant, ongoing performance evaluations. If you can’t evaluate their performance, then how can you identify their status as…
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