“John, I want to THANK YOU, you have been a very valuable team member”
Multi Franchise Dealer Group Owner
Fairchild Automotive has helped us achieve our goals through consultation and implementation. They helped us design processes to increase service revenue, increase hours per RO, and fine tune our service drive processes to increase customer satisfaction.
GM – Mid Size Chevy Dealer
They are great!
Service Director Ford Dealer North East Ga
Fairchild makes us more money
Client Survey Response
We have made a huge turn around in the money we make AND our customer satisfaction scores with the same amount of customers
Anonymous Client Survey Response
John actually has perfected a service department selling skills training program for Advisors, technicians and their managers. Let me tell you, if you follow it, it works!
Dealer Principal – Mid sized Honda Dealership
John Fairchild and his staff bend over backwards to help me. They can even get into my ADP system and analyze my Tech and Advisor performance stats
Anonymous Client Survey Response
Their staff gets things done without drama. Most trainers have not been successful retail sales people…..they have. When they show you a technique they will actually show you how to do it with your customer, That builds my confidence
Service Advisor – Large Quicklane Dealership
We made a $38 per RO improvement in parts & labor sales per repair order written and a 5% improvement in gross profit for Service as well as a 7% increase in parts gross profit by using the pricing strategy they gave us. Our store is small, this makes the difference in being profitable or NOT!
GM – Small Ford Dealership
Fairchild Automotive helped me to identify key areas to perfect our process and increase bottom line profits
Parts & Service Director – Large Toyota Dealership
John Fairchild and his staff bend over backwards to help me. They can even get into my ADP
system and analyze my Tech and Advisor performance stats
Anonymous Client Survey Response
Fairchild Automotive Solutions Buzz
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March 25, 2021
SERVICE ADVISING WHILE SHORT STAFFED!
Listen, I’m not telling YOU anything, if you have been in the industry even a short time you understand that talented help has been on short supply in the Automotive…
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February 17, 2021
Positive processes for challenging employees in your Service Department
Positive processes for challenging employees in your Service Department Turning a Bad Seed around and knowing when to Prune. By John Fairchild In today’s environment, employable talent is at a…
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January 16, 2021
JUMPSTART YOUR SALES CULTURE IN THE SERVICE DRIVE!
I’ve spent the last 40 years in Automotive Service Departments, I’ve worked side-by-side with Service Managers, Techs and Service Advisors. In the last 15 years it has really become a…
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October 23, 2020
Where performance is measured and reported, performance improves!
In any arena, business or sport, top performers are identified through constant, ongoing performance evaluations. If you can’t evaluate their performance, then how can you identify their status as…