Onsite Training

Turn Your Parts & Service Department into a well oiled Selling Machine!

Onsite engagements for:

s3 Service Sales Strategies© – Complete Retail Service Sales Training Program for Management, Advisors and Technicians

  • Accomplished through the use of a needs-based/condition-based selling system
  • Focuses on selling scheduled maintenance services at the time of write-up.
  • Emphasis on identifying and communicating additional service needs through diagnosis and Multi-Point Inspections (leveraging the Report Card).
  • Provides processes and tools that strengthen the communication process between Service Advisors and Technicians, and between Service Advisors and customers.
  • Focuses on a practical application that achieves immediate results with no additional resources.
  • Presents a Retail Selling System that leverages the Multi-Point Inspection Report Card to:

o   Build trust with customers.

o   Sell customers more of the scheduled maintenance and light repairs they need.

  • Creates additional sales from current service traffic.
  • Provides Real time Goals Setting and Tracking  with The Service Sales Tracker SST Dashboard© to solidify success and identify pitfalls in process and personnel.

Service Management Training

Parts Manager Training

Fixed Operations Financial Analysis and Expense Control

 

Call / SMS (770) 561-4644 or Email john@johnfairchild.net for additional information

John Fairchild and his staff bend over backwards to help me. They can even get into my ADP system and analyze my Tech and Advisor performance stats

~ Anonymous Client Survey Response Read more testimonials