Fairchild Automotive has helped us achieve our goals through consultation and implementation. They helped us design processes to increase service revenue, increase hours per RO, and fine tune our service drive processes to increase customer satisfaction.
John Fairchild and his staff bend over backwards to help me. They can even get into my ADP system and analyze my Tech and Advisor performance stats
~ Anonymous Client Survey Response Read more testimonials
September 5, 2023
Advisor Skills: Connecting with your customer – Skip this and you’re better off in another line of work! When a customer enters the Service Drive, Do you smile? Do…
July 31, 2023
PERFORMANCE TRAINING How to judge and hone your team’s skills on a daily basis. BY JOHN FAIRCHILD Service Advisor sales training can be a mishmash of different manufacturer certifications, off-site…
June 20, 2023
Hello Fixed Operations Managers We all know the foundation for a great Service or Parts Department or any venture really, is great employees. But if you are reading this, you’re…
May 31, 2023
Service operations generate mountains of data associated with the performance of the department. Leaders can and do devote a lengthy amount of time and energy simply compiling accurate and relative…
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