John actually has perfected a service department selling skills training program for Advisors, technicians and their managers. Let me tell you, if you follow it, it works!
We have made a huge turn around in the money we make AND our customer satisfaction scores with the same amount of customers
~ Anonymous Client Survey Response Read more testimonials
September 5, 2023
Advisor Skills: Connecting with your customer – Skip this and you’re better off in another line of work! When a customer enters the Service Drive, Do you smile? Do…
July 31, 2023
PERFORMANCE TRAINING How to judge and hone your team’s skills on a daily basis. BY JOHN FAIRCHILD Service Advisor sales training can be a mishmash of different manufacturer certifications, off-site…
June 20, 2023
Hello Fixed Operations Managers We all know the foundation for a great Service or Parts Department or any venture really, is great employees. But if you are reading this, you’re…
May 31, 2023
Service operations generate mountains of data associated with the performance of the department. Leaders can and do devote a lengthy amount of time and energy simply compiling accurate and relative…
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