Anonymous Client Survey Response
August 26, 2014
We have made a huge turn around in the money we make AND our customer satisfaction scores with the same amount of customers
Fairchild Automotive Solutions Buzz
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September 5, 2023
Advisor Skills: Connecting with your customer – Skip this and you’re better off in another line of work!
Advisor Skills: Connecting with your customer – Skip this and you’re better off in another line of work! When a customer enters the Service Drive, Do you smile? Do…
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July 31, 2023
Are Your Sales Training Efforts Paying Off?
PERFORMANCE TRAINING How to judge and hone your team’s skills on a daily basis. BY JOHN FAIRCHILD Service Advisor sales training can be a mishmash of different manufacturer certifications, off-site…
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June 20, 2023
How to Develop Our Employees
Hello Fixed Operations Managers We all know the foundation for a great Service or Parts Department or any venture really, is great employees. But if you are reading this, you’re…
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May 31, 2023
AVOIDING ANALYSIS PARALYSIS IN SERVICE
Service operations generate mountains of data associated with the performance of the department. Leaders can and do devote a lengthy amount of time and energy simply compiling accurate and relative…
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