“John, I want to THANK YOU, you have been a very valuable team member”
Multi Franchise Dealer Group Owner
Fairchild Automotive has helped us achieve our goals through consultation and implementation. They helped us design processes to increase service revenue, increase hours per RO, and fine tune our service drive processes to increase customer satisfaction.
GM – Mid Size Chevy Dealer
They are great!
Service Director Ford Dealer North East Ga
Fairchild makes us more money
Client Survey Response
We have made a huge turn around in the money we make AND our customer satisfaction scores with the same amount of customers
Anonymous Client Survey Response
John actually has perfected a service department selling skills training program for Advisors, technicians and their managers. Let me tell you, if you follow it, it works!
Dealer Principal – Mid sized Honda Dealership
John Fairchild and his staff bend over backwards to help me. They can even get into my ADP system and analyze my Tech and Advisor performance stats
Anonymous Client Survey Response
Their staff gets things done without drama. Most trainers have not been successful retail sales people…..they have. When they show you a technique they will actually show you how to do it with your customer, That builds my confidence
Service Advisor – Large Quicklane Dealership
We made a $38 per RO improvement in parts & labor sales per repair order written and a 5% improvement in gross profit for Service as well as a 7% increase in parts gross profit by using the pricing strategy they gave us. Our store is small, this makes the difference in being profitable or NOT!
GM – Small Ford Dealership
Fairchild Automotive helped me to identify key areas to perfect our process and increase bottom line profits
Parts & Service Director – Large Toyota Dealership
John Fairchild and his staff bend over backwards to help me. They can even get into my ADP
system and analyze my Tech and Advisor performance stats
Anonymous Client Survey Response
Fairchild Automotive Solutions Buzz
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May 31, 2023
AVOIDING ANALYSIS PARALYSIS IN SERVICE
Service operations generate mountains of data associated with the performance of the department. Leaders can and do devote a lengthy amount of time and energy simply compiling accurate and relative…
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May 16, 2023
Where performance is measured and reported, performance improves!
In any arena, business or sport, top performers are identified through constant, ongoing performance evaluations. If you can’t evaluate their performance, then how can you identify their status as…
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April 17, 2023
4 Effective Ways to Improve Customer Retention
Retained customers are not only more affordable, they can provide a better ROI, are generally more loyal and also send referrals. Here are a few simple and effective ways to…
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March 25, 2021
SERVICE ADVISING WHILE SHORT STAFFED!
Listen, I’m not telling YOU anything, if you have been in the industry even a short time you understand that talented help has been on short supply in the Automotive…