Fairchild Automotive Solutions https://validator.w3.org/feed/docs/rss2.html MANAGEMENT TIP – THE DAILY FELT TIP REVIEW The Process of Creating a Great Process Where performance is measured and reported, performance improves! Are Your Sales Training Efforts Paying Off? Advisor Skills: Connecting with your customer – Skip this and you’re better off in another line of work! THE VALUE OF KEEPING YOUR CUSTOMER’S VEHICLE IN PRIME CONDITION How to Develop Our Employees AVOIDING ANALYSIS PARALYSIS IN SERVICE 4 Effective Ways to Improve Customer Retention SERVICE ADVISING WHILE SHORT STAFFED! Positive processes for challenging employees in your Service Department JUMPSTART YOUR SALES CULTURE IN THE SERVICE DRIVE! Motivating Millennials in The Service Department How to Create Excellent Employees Improving One-Line Repair Orders The Power of The T/O Considering Lateral Support as a Service Department Dispatch System THE 3 C’S Customers need to like you! Should we find NEW customers or try to keep the ones we have? Where do we GROW? Selling Tires to YOUR customers SALES PROCESS CONSISTENCY – GETTING ON THE “SAME PAGE” HOW TO BE AN EXCELLENT EMPLOYEE Courses Why Great Service Advisors Don’t Ask for Permission Why Great Service Managers Coach Every Day With Feedback Why Great Service Advisors Sell Peace of Mind, Not Maintenance The Best Service Advisors Ask Better Questions Your Best Employees Are Watching More Than They’re Listening The Critical First 60 Seconds That Determine Every Visit Slow Decisions Are Relentlessly Crushing Your Service Drive Profit The Toxic Behaviors Quietly Corroding Your Service Drive Culture Your Customers Know When You’re Not Ready—and It Hurts Sales The Uncontrolled Interruptions Silently Crushing Your Advisors and Results Your Energy Is Selling Before Your Words Ever Do If They Have to Call You, You’ve Already Lost the Sale Your Weak Standards Are Silently Killing Your Results The Ultimate Guide to Winning Attention in the Service Lane Morning Huddles That Trigger Breakthrough Results The Proven Way to Grow Your Tech Team The Lane Management Playbook for Breakthrough Results The Hidden Advantage of MPI Photos How to Turn Declined Work Into Future Gold Why Strong Leadership Keeps Technicians and Not Just Money Digital Check-In: The Advisor’s Shortcut to 20% More Gross Unlock Hidden Profit in Your Online Bookings Masterclass Workshops Home Blog