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John Fairchild and his staff bend over backwards to help me. They can even get into my ADP system and analyze my Tech and Advisor performance stats
~ Anonymous Client Survey Response Read more testimonialsAdvisor Skills: Connecting with your customer – Skip this and you’re better off in another line of work! When a customer enters the Service Drive, Do you smile? Do…
PERFORMANCE TRAINING How to judge and hone your team’s skills on a daily basis. BY JOHN FAIRCHILD Service Advisor sales training can be a mishmash of different manufacturer certifications, off-site…
Hello Fixed Operations Managers We all know the foundation for a great Service or Parts Department or any venture really, is great employees. But if you are reading this, you’re…
Service operations generate mountains of data associated with the performance of the department. Leaders can and do devote a lengthy amount of time and energy simply compiling accurate and relative…
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