Register
Welcome to Fairchild Automotive Solutions. Below is a registration form for you to fill out to access certain content and the forums. Please note that all registrations needs to be approved by Fairchild Automotive Solutions
“John, I want to THANK YOU, you have been a very valuable team member”
~ Multi Franchise Dealer Group Owner Read more testimonialsFairchild Automotive Solutions Buzz
-
September 20, 2019
Motivating Millennials in The Service Department
“How do I motivate my younger ‘millennial’ staff, Service Advisors, Technicians and Porters when financial rewards are not seeming to get it?” The question is very timely and pops up…
-
August 9, 2019
Customer’s need to like you!
In a Dealership Service Department, the relationship with your customer is “King”. It’s far more important for the customer to actually like you than just about any other single factor….
-
July 29, 2019
DEVELOPING OUR EMPLOYEES
Hello Fixed Operations Managers We all know the foundation for a great Service or Parts Department or any venture really, is great employees. But if you are reading this, you’re…
-
July 3, 2019
Improving One-Line Repair Orders
Tip-Of-The-Week – One Line RO’s 8 steps to “Spending Quality Time with your customer reviewing the findings of the MPI” On a recent Friday at the Dealership I…
Facebook Posts
#s3ServiceSalesStrategies #letsgetstarted 770-561-4644
fairchildautomotivesolutions.com/buzz/motivating-millennials-in-the-service-department/
“How do I motivate my younger ‘millennial’ staff, Service Advisors, Technicians and Porters when financial rewards are not seeming to get it?”
The question is very timely and pops up often, in fact, this very subject was a lengthy discussion point at a recent multi-dealer corporate retreat I attended. While discussing this topic some very basic points came up about what motivated individuals in general and then how do they fit with the younger generation.
Basically, there are three main motivators for behavior.
1. Financial: What gain will it bring me financially, AND am I interested in more money for the extra work?
2. Accomplishment: Am I inspired by accomplishment to achieve even greater outcomes?
3. Praise: Does my ego crave acknowledgment to keep me in peak performance?
What we found through an informal survey, is that a lot of younger workers are not so keyed into to JUST the financial rewards from increased performance. So then, what are some of the ways we can use recognition of accomplishment through praise and use praise on its own to keep people driving forward?
Simple ways of recognition are the key, it doesn’t have to be extravagant, just consistent. Here are a few ways to consider.
• Establish Goals, small and large for daily, weekly, monthly and beyond. Make certain to publish outcomes and load the acclaim for a job well done in conspicuous places.
• Information Board: post an information board in plain view of all employees but out of customers vision.
• Post results in company newsletters
• Bragg on results during group meetings
• Focus on rewards other than money…Time off is always very popular or a special lunch or small party to focus on achievement
Remain consistent and these simple things will actually bring you a lot of rewards with your younger staff that may not be so financially driven, I hope this helps!
#s3ServiceSalesStrategies #letsgetstarted 770-561-4644
AVOIDING ANALYSIS PARALYSIS IN SERVICE
www.linkedin.com/pulse/avoding-analysis-paralysis-service-john-fairchild
AVOIDING ANALYSIS PARALYSIS IN SERVICE
Service operations generate mountains of data associated with the performance of the department. Leaders can and do devote a lengthy amount of time and energy simply compiling accurate and relative data, never mind analyzing what it means.#s3ServiceSalesStrategies #letsgetstarted 770.561.4644
Upselling Preventative Maintenance Makes Sense for everyone!
www.linkedin.com/pulse/upselling-preventative-maintenance-makes-sense-john-fairchild
Upselling Preventative Maintenance Makes Sense for everyone!
Cheaper to Maintain than repair.Upselling Preventative Maintenance A dealership must pursue a course to help their customers sustain their vehicles to the utmost degree of maintenance.Brine Lloyd from Nissan of Shelby talks about how Sunbit helped their sales. If you are not on the program or utilizing it let's talk!