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John actually has perfected a service department selling skills training program for Advisors, technicians and their managers. Let me tell you, if you follow it, it works!
~ Dealer Principal – Mid sized Honda Dealership Read more testimonials
March 25, 2020
Listen, I’m not telling YOU anything, if you have been in the industry even a short time you understand that talented help has been on short supply in the Automotive…
December 17, 2019
Positive processes for challenging employees in your Service Department Turning a Bad Seed around and knowing when to Prune. By John Fairchild In today’s environment, employable talent is at a…
December 16, 2019
I’ve spent the last 40 years in Automotive Service Departments, I’ve worked side-by-side with Service Managers, Techs and Service Advisors. In the last 15 years it has really become a…
November 10, 2019
#𝕤𝟛𝕤𝕖𝕣𝕧𝕚𝕔𝕖𝕊𝕒𝕝𝕖𝕤𝕊𝕥𝕣𝕒𝕥𝕖𝕘𝕚𝕖𝕤 #𝕝𝕖𝕥𝕤𝕘𝕖𝕥𝕤𝕥𝕒𝕣𝕥𝕖𝕕 𝟟𝟟𝟘-𝟝𝟞𝟙-𝟜𝟞𝟜𝟜 ɢᴇɴᴇʀᴀʟ ɢᴜɪᴅᴇʟɪɴᴇꜱ ᴏɴ ᴀᴅᴠɪꜱᴏʀ ᴀɴᴅ ᴛᴇᴄʜɴɪᴄɪᴀɴ ʀᴇᴘᴀɪʀ ᴏʀᴅᴇʀ ᴅᴏᴄᴜᴍᴇɴᴛᴀᴛɪᴏɴ 𝐊𝐧𝐨𝐰𝐧 𝐚𝐬 𝐓𝐡𝐞 𝐓𝐡𝐫𝐞𝐞 “𝐂”𝐬 – 𝐓𝐡𝐞 𝐂𝐨𝐦𝐩𝐥𝐚𝐢𝐧𝐭 – 𝐓𝐡𝐞 𝐂𝐚𝐮𝐬𝐞 – 𝐚𝐧𝐝 𝐓𝐡𝐞 𝐂𝐨𝐫𝐫𝐞𝐜𝐭𝐢𝐨𝐧 Documentation is…
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