Onsite Training

Turn Your Parts & Service Department into a well oiled Selling Machine!

Onsite engagements for:

s3 Service Sales Strategies© – Complete Retail Service Sales Training Program for Management, Advisors and Technicians

  • Accomplished through the use of a needs-based/condition-based selling system
  • Focuses on selling scheduled maintenance services at the time of write-up.
  • Emphasis on identifying and communicating additional service needs through diagnosis and Multi-Point Inspections (leveraging the Report Card).
  • Provides processes and tools that strengthen the communication process between Service Advisors and Technicians, and between Service Advisors and customers.
  • Focuses on a practical application that achieves immediate results with no additional resources.
  • Presents a Retail Selling System that leverages the Multi-Point Inspection Report Card to:

o   Build trust with customers.

o   Sell customers more of the scheduled maintenance and light repairs they need.

  • Creates additional sales from current service traffic.
  • Provides Real time Goals Setting and Tracking  with The Service Sales Tracker SST Dashboard© to solidify success and identify pitfalls in process and personnel.

Service Management Training

Parts Manager Training

Fixed Operations Financial Analysis and Expense Control

 

Call / SMS (770) 561-4644 or Email john@johnfairchild.net for additional information

We have made a huge turn around in the money we make AND our customer satisfaction scores with the same amount of customers

~ Anonymous Client Survey Response Read more testimonials