Fairchild Automotive Solutions Virtual Performance Coaching and Mentoring©

Now you can get expert guidance and focus on your retail process at a fraction of the investment of an on-going onsite consultant. Fairchild Automotive Solutions Virtual Performance Coaching can help you take Fixed Operations to the next level and beyond through our interactive media portal.

Virtual Performance Coaching and Mentoring© Clients Receive elements of the following Your package can be as inclusive or a-la-carte as you want it
Starting as low as $199 per month with no contract

Initial Onsite Discovery Health Check visit to your Dealership.
On the initial visit we will perform these activities – 
Operational Assessment
Process check

  • Vehicle Sales to Service
    • Introduction to Service
    • Schedule First Maintenance Appointment
  • Appointments
  • Greeting/Service Reception
  • Write-up
  • Menu pricing & Service Pricing Guide
  • Service Drive Sales Process
  • Additional Service Sales Process
  • Vehicle Inspection & diagnosis
  • Active Service Delivery

Service Department Health Check Evaluation
Employee Input through our Key-Player Interview Process
Performance Analysis

  • Potential Sales Analysis
  • Financial Metrics
  • CSI Metrics

Process Metrics
Goal Setting and Constant Key Performance Indicator (KPI) Monitoring for Technicians and Advisors set up via SST Service Sales Tracker Dashboard©

  • Initiate SST Service Sales Tracker Dashboard for Advisors
  • Initiate Tech Tracker Productivity Tracker for Technicians

Initial s3 Retail Growth Action Plan with specific accountable progress achievement strategy

On Demand s3 Retail Sales & Customer Satisfaction Academy
24 hours a day 7 days a week access to our proven on-demand video/interactive training

  • Beginning to expert curriculum with interactive elements
  • Comprehension testing for each segment to ensure retention of key areas trained
  • Certificates of completion and scoring for your team

Weekly Touch-Point Web Conference with your Service Management Team
Weekly Web / Phone Conference
Each engagement ends in formulation of continous improvement Action Plan with responsibilities for accouuntable parties invoived in process improvement

Daily Performance Tracking for Technicians and Advisors with the SST Service Sales Tracker Dashboard©

  • Advisor Key Performance indicators (KPI’s) compared to established goals
  • Key Commodities Sold versus CP Ro’s Penetration Percentage for techs and advisors
  • Technician Productivity and/or percentage of goal(s)

PLUS

Fairchild Automotive helped me to identify key areas to perfect our process and increase bottom line profits

~ Parts & Service Director – Large Toyota Dealership Read more testimonials