John actually has perfected a service department selling skills training program for Advisors, technicians and their managers. Let me tell you, if you follow it, it works!~ Dealer Principal – Mid sized Honda Dealership Read more testimonials
Fairchild Automotive Solutions Buzz
September 20, 2019
Motivating Millennials in The Service Department
“How do I motivate my younger ‘millennial’ staff, Service Advisors, Technicians and Porters when financial rewards are not seeming to get it?” The question is very timely and pops up…
August 9, 2019
Customer’s need to like you!
In a Dealership Service Department, the relationship with your customer is “King”. It’s far more important for the customer to actually like you than just about any other single factor….
July 29, 2019
DEVELOPING OUR EMPLOYEES
Hello Fixed Operations Managers We all know the foundation for a great Service or Parts Department or any venture really, is great employees. But if you are reading this, you’re…
July 3, 2019
Improving One-Line Repair Orders
Tip-Of-The-Week – One Line RO’s 8 steps to “Spending Quality Time with your customer reviewing the findings of the MPI” On a recent Friday at the Dealership I…