As the automotive industry continues to evolve, so too does the role of the service advisor. Traditionally tasked with facilitating repairs and maintenance outlined in the owner's manual, service advisors…
Texting solutions for service providers in the automotive dealership service drive have become increasingly popular due to their convenience and efficiency. Deciding whether to use a text message or make…
Process, process, process. Processes are the core tools for business. In order to become and remain successful and competitive, Dealership Service Departments must continuously improve their processes. Failure to do…
Ever felt that some customers view you as just out to make a sale? We've got a blog post tailored just for you. Delve into the intricacies of balancing genuine service with business objectives. Discover the pivotal role you play in not only addressing the immediate needs of customers but also in proactive communication, vehicle longevity, and in enhancing overall customer satisfaction. It’s a transformative look into how you can not only achieve customer trust but also secure your dealership's reputation and profitability. Ready to shift your advisory skills into overdrive?
When a customer enters the Service Drive, Do you smile? Do you make eye contact? Do you say hello? Do you introduce yourself? These are, of course, the expected reactions…
Performance Training - How to judge and hone your team’s skills on a daily basis. Service Advisor sales training can be a mishmash of different manufacturer certifications, off-site classes and…
We all know the foundation for a great Service or Parts Department or any venture really, is great employees. But if you are reading this, you’re a Parts, Service, Body…
Service operations generate mountains of data associated with the performance of the department. Leaders can and do devote a lengthy amount of time and energy simply compiling accurate and relative…
In any arena, business or sport, top performers are identified through constant, ongoing performance evaluations. If you can’t evaluate their performance, then how can you identify their status as a…
Retained customers are not only more affordable, they can provide a better ROI, are generally more loyal and also send referrals. Here are a few simple and effective ways to…